How To Submit a Ticket to Zendesk

What follows is two different methods on how to submit a ticket to Zendesk for IT support.

Option 1: Email

1. A fast approach to submitting a ticket to IT would be by simply emailing [e-mail]

Option 2: Zendesk Portal

1. Another method involves the Zendesk Portal Site; you can reach the site at https://mtmercy.zendesk.com

2. Once on the site, you can press the following button to begin creating a support ticket:

   

3. Next, you can begin filling out the fields presented:

   

4. Once you press "Submit", you will be begin receiving email updates once an agent can begin working on your ticket